At Katrien Adventures, we are committed to ensuring that your order reaches you safely and efficiently. We take great care in packaging and dispatching your products so they arrive in perfect condition.
Order Processing
All orders are processed within 2–3 business days after confirmation. Once your order has been shipped, you will receive a confirmation email with your tracking information.
Shipping Charges
Shipping costs are calculated at checkout based on your location and the weight or size of your order. Any applicable fees or taxes are displayed before you confirm your purchase.
Order Tracking
After your order has been shipped, you will receive a tracking link via email so you can monitor the progress of your delivery. If you do not receive tracking details within a few days, please contact us for assistance.
Damaged or Lost Packages
If your order arrives damaged or does not arrive at all, please reach out to us at [email protected] within 7 days of the expected delivery date. We will work with our delivery partners to resolve the issue promptly.
International Shipping
Katrien Adventures proudly ships worldwide. Please note that customs procedures may vary depending on your country, and additional duties or taxes (if applicable) are the responsibility of the customer.
Contact Us
For any shipping-related questions or concerns, please email us at [email protected].